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Privacy Policy

Last updated:

1. Who We Are

Redwood Health Review Ltd ("we", "us", "our") operates this website at https://ligamentuaclean.world/. We are registered in New Zealand (NZBN 9429049000001) with a registered address at 12 Commerce Street, Auckland 1010, New Zealand. Contact: hello@ligamentuaclean.world.

2. Data We Collect

We may collect the following categories of personal data:

  • Order and enquiry data: full name, phone number, email address, delivery address, order details - provided when you place an order or contact us.
  • Communication data: content of messages sent via our contact form or email.
  • Technical data: IP address, browser type, device type, pages visited, referral source - collected automatically via cookies and server logs when you visit our website.
  • Cookie data: preferences and analytics identifiers - see our Cookie Policy.

3. Legal Basis for Processing (GDPR Art. 6)

  • Contract (Art. 6(1)(b)): processing necessary to fulfil your order or respond to your enquiry.
  • Legitimate interests (Art. 6(1)(f)): analytics, website security, fraud prevention, improving our services.
  • Consent (Art. 6(1)(a)): marketing communications and advertising cookies - only where you have given explicit consent via our cookie banner.
  • Legal obligation (Art. 6(1)(c)): compliance with New Zealand law, including the Privacy Act 2020.

4. How We Use Your Data

  • To process and fulfil orders for Hardero
  • To respond to enquiries and customer service requests
  • To improve the performance and content of our website
  • To comply with legal obligations
  • To deliver targeted advertising where consent has been given

5. Google Ads, Remarketing and Analytics

We use Google Ads to promote our products and Google Analytics to understand website usage. These services may set cookies (including _gcl_au, _ga, _gid) that collect anonymised usage data. Under Google Consent Mode v2, advertising and analytics storage is disabled by default until you accept cookies. We do not share health-related personal data with Google.

For Google's privacy practices, see: policies.google.com/privacy.

6. Google Maps

Our contact page includes an embedded Google Map. When loaded, Google may collect your IP address. By viewing the map, you accept Google's terms. To avoid this, you may disable JavaScript or avoid the contact page.

7. Data Sharing and Transfers

We do not sell your personal data. We may share it with:

  • Delivery and fulfilment partners (for order processing)
  • Google LLC (analytics and advertising, under Standard Contractual Clauses for international transfers)
  • Legal authorities if required by law

Some of our processors are based outside New Zealand (e.g. the United States). Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

8. Data Retention

Order data is retained for 7 years to comply with New Zealand tax and accounting obligations. Contact form data is retained for up to 2 years. Analytics data is retained according to Google's standard retention settings. You may request deletion at any time (see Section 9).

9. Your Rights

Under the New Zealand Privacy Act 2020 and applicable data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to processing based on legitimate interests
  • Withdraw consent at any time (for consent-based processing)
  • Lodge a complaint with the supervisory authority

To exercise any right, contact us at hello@ligamentuaclean.world. We will respond within 20 working days as required under the Privacy Act 2020.

10. Right to Complain - Supervisory Authority

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the OPC (Office of the Privacy Commissioner) - New Zealand's data protection supervisory authority:

  • Website: www.privacy.org.nz
  • Phone: 0800 803 909
  • Post: PO Box 10094, The Terrace, Wellington 6143, New Zealand

11. Security

This website is served over HTTPS. We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss or disclosure.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top will reflect the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.